Does your professional position include offering services that are perfectly aligned to your customers’ business processes, without losing oversight of the costs?
Then you are probably also faced with the challenge of offering business process-oriented services that are available on an on-going basis while at the same time having to implement reduced vertical integration as well as economies of scale for purposes of cost reduction. In addition you are faced with the question as to how you can ensure this complex service for a large number of customers and services in different countries in a synchronized manner.
Are you also involved with the costing of services, development of market-driven billing models and automation of your own processes? Do your customers demand comprehensible answers from you related to cost details and the value-add of your range of services?
If you as Shared Service Center Manager are also confronted with these problems, it is high time that you take a look at the solutions from nicetec!